Business Process Outsourcing

Business Process Outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider that in turn owns, administers and manages the selected process based on defined and measurable performance criteria.*

BPO has proven to be an invaluable tool in reducing operating costs and boosting profit margins while maintaining a high quality of customer support in a seamless manner. The model is completely scalable and can allow companies in any vertical to fine tune resource allocation as business conditions change.

The factors that motivate companies to outsource business processes, usually are:

· Factor Cost Leveraging

· Superior Skill Sets and Job Execution

· Economies of Scale

· Business Risk Mitigation

· Efficiency Improvement

Availability of a highly qualified talent pool and faster adoption of well-defined business processes leads to higher productivity gains without compromising on quality.

So far larger companies in verticals like Insurance, Credit Cards, Pharmaceuticals, Airlines, Telecom etc. were the ones to benefit from BPO. However, as consumers in every industry demand cheaper goods yet better service, outsourcing is becoming a desperate need for mid-size and smaller companies too.

BPO Benefits

Business Process Outsourcing, as an industry trend, continues to grow as the factors that force companies to focus on core competencies intensify. Gartner predicts that the worldwide market for BPO will nearly triple from $106.7 billion in 1999 to $301 billion in 2004.

The key drivers for BPO include a shortage of skilled labor, not just in IT but also in other core areas such as HR and finance-mergers and acquisitions, deregulation, and the competition and speed imposed by economic globalization.

Additionally, it has been the Databazaar group's own experience that running an efficient e-commerce and distribution business in any industry is essentially impossible without outsourcing most non-core functions and even some core ones. The success of outsourcing in our group companies and the vast knowledge base of past learning is the premise behind the formation of Databazaar.Biz - our BPO division.

We want to bring to your business the same benefits that outsourcing brought to ours. Significant among them are:

Bottom line benefits

Time-tested, proven systems and processes ensure critical cost savings. With state-of-the-art communication facilities and infrastructure, our offshore centers function as virtual extensions of your offices providing 24 x 7 support and huge cost savings.

Focus on core competence

With our more than five years of experience in business process outsourcing spread across diverse industries, you can safely leave all your business process needs to us and focus on your core businesses and nurturing your core competence.

Assured quality

Staff in our offshore centers is customer -specific, not multi-customer. You can afford one job process to one employee. Managers and Team Leaders are customer-specific assuring rigorous quality control. Office space, hardware, connectivity and telephony are simply at par with the best in the world.

Risk mitigation

We mitigate risks through the use of a robust delivery methodology and best-in-class people practices. We run pilot projects prior to project acceptance and follow a well-documented transition path. Above all we provide you peace of mind because the SLA you sign is with a name brand US Corporation.

Access to world class talent

Hiring the best talent and robust people practices are our guiding principles. Each candidate hired at Databazaar goes through a rigorous selection process to ensure that the right skill set is matched with the right client requirement. Our satisfied employees translate into higher productivity, higher efficiency and job performance. This also means lower turnover of staff supporting the client and lower learning curves for client processes. This coupled with our superb training provide a global work force.

*Source: Gartner Definition

BPO Resources

• Outsourcing a column by THOMAS L. FRIEDMAN in NY Times
(Source: The NewYork Times)

• Offshoring: Is it a win-win game? MGI Perspective
(Source: McKinsey Global Institute)

• Fall Guy: U.S. Immigration and the Myth of Offshoring by Gary Endelman
(Source: Nasscom)

• Everest's Outsourcing Center is an extensive online community that educates people through thought leadership, best practices and innovation in outsourcing

• OutsourceMethods (OM) is an independent news, knowledge and networking resource for outsourcing.

• McKinsey on Economics (pdf) - Far from damaging the economy of the United States, offshoring should enable its companies to direct resources to next-generation technologies and ideas—if public policy doesn’t get in the way.

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