BPO has proven to be an invaluable tool in reducing operating costs and boosting profit margins while maintaining a high quality of customer support in a seamless manner. The model is completely scalable and can allow companies in any vertical to fine tune resource allocation as business conditions change.
The factors that motivate companies to outsource business processes usually are:
- Factor Cost Leveraging
- Superior Skill Sets and Job Execution
- Economies of Scale
- Business Risk Mitigation
- Efficiency Improvement
Availability of a highly qualified talent pool and faster adoption of well-defined business processes leads to higher productivity gains without compromising on quality.
So far larger companies in verticals like Insurance, Credit Cards, Pharmaceuticals, Airlines, Telecom etc. were the ones to benefit from BPO. However, as consumers in every industry demand cheaper goods yet better service, outsourcing is becoming a desperate need for mid-size and smaller companies too.
BPO Benefits
Business Process Outsourcing, as an industry trend, continues to grow as the factors that force companies to focus on core competencies intensify. Gartner predicts that the worldwide market for BPO will nearly triple from $106.7 billion in 1999 to $301 billion in 2004.
The key drivers for BPO include a shortage of skilled labor, not just in IT but also in other core areas such as HR and finance-mergers and acquisitions, deregulation, and the competition and speed imposed by economic globalization.
Additionally, it has been the Databazaar group's own experience that running an efficient e-commerce and distribution business in any industry is essentially impossible without outsourcing most non-core functions and even some core ones. The success of outsourcing in our group companies and the vast knowledge base of past learning is the premise behind the formation of Databazaar.Biz - our BPO division.
We want to bring to your business the same benefits that outsourcing brought to ours. Significant among them are:
|
