Service Area |
Business Processes Addressed |
Value Proposition |
Industries Served
|
| Customer Care
Delivered via:
Voice, Email and Chat Support.
|
• Catalog Sales • Website sales
• Loyalty Programs
• Order Fulfillment
• Up-selling / Cross-selling
• Customer Change Requests
• Customer Relationship Management |
• Utilize our world class, fully staffed, company owned, state of the art call center facilities to reduce your customer care costs by 50%. • Opportunity to improve business processes and implement best practices.
• Highly Motivated Team Delivering Excellent Customer Service |
• Wholesale & distribution • Retail
• Internet Retail
• Hi-tech Manufacturing
• Durable Goods
• Non-Durable Goods
• Consumer Oriented Services
• Business Services |
| E-commerce Services
Delivered via:
On-line / Off-line Back Office Support. Voice, Email and Chat Support.
|
• Deep domain expertise and experience in handling web development, design and e-commerce marketing on a turnkey basis
• Website Design & Development
• Website Optimization
• Search Engine Optimization
• E-Commerce Marketing |
• Databazaar provides services to help companies sustain an active e-commerce site by changing content and integrating service offerings on an ongoing dedicated basis for significantly less than in-house support costs. • Availability of skilled web developers with an understanding of what trends work in the US |
• Wholesale & distribution • Retail
• Internet Retail
• Hi-tech Manufacturing
• Durable Goods
• Non-Durable Goods
• Consumer Oriented Services
• Business Services |
Business Forms Processing
Delivered via:
On-line / Off-line Back Office Support. Voice, Email and Chat Support.
|
Databazaar can use Fax, Web Forms, Emails, Scanned Images, Digitized Voice to outsource a variety of Back-Office processes that include:
- Claims Processing
- Rebate / Coupon Processing
- Collections
- Order / Data Entry
- Appointment scheduling
|
• Utilize our world class, fully staffed, company owned, state of the art call center facilities to reduce your customer care costs by 50%. • Opportunity to improve business processes and implement best practices.
• Highly Motivated Team Delivering Excellent Customer Service |
• Wholesale & distribution • Retail
• Internet Retail
• Consumer Oriented Services
• Business Services |
Technical Support and Help Desk
Delivered via:
On-line / Off-line Back Office Support. Voice, Email and Chat Support.
|
• Technical Assistance Center (TAC) • Knowledge Management Update
• IT Helpdesk
• Remote Hardware
• Network Maintenance
• Application Maintenance
• Software License Asset Inventory and Management |
• Utilize our world class, fully staffed, company owned, state of the art call center facilities to reduce your customer care costs by 50%. • Source trained and talented MCSE, Cisco, Novell, Linux Certified staff to provide support functions |
• Software • Network Management
• Corporate IT
• Enterprise Software
• Consumer Services
• Business Services |
