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Seamless Communication

Databazaar’s state-of-the-art communication infrastructure plays a key role in providing outsourced services from its India operations seamlessly. Key differentiating factors are :

Telecommunications and Voice Infrastructure

  • Transparent call routing using Voice Over IP (VoIP)
  • Redundant back up using PSTN lines (regular phone lines)
  • Telecom Gateway in the US
  • Web-based customer service applications integrated with the telecom system
  • India Center has it’s own 5000 line telephone exchange with Direct Inward Dialing (DID) facility configured with US gateway for total PSTN redundancy to VoIP.

Data Connections

  • High Bandwidth Data Terminations in building
  • Backbone terminating in same building.
  • Networked Secure VPN Access for all types of business applications.
  • Agent activation with accounts on your in-house system.
  • Seamless integration with US office.

Telephony

  • Integrated web and voice using Touch Star Call Management software
  • Connect Time, Call Disposition, and Success Tracking Reports
  • List imports and campaign management capabilities
  • VOX and WAV file recording. Remote Barge-in and monitoring available


24/7 availability of Systems Administrator.
Resident Engineers inhouse ensuring system uptime.