Databazaar’s state-of-the-art communication infrastructure plays a key role in providing outsourced services from its India operations seamlessly. Key differentiating factors are :

Telecommunications and Voice Infrastructure

• Transparent call routing using Voice Over IP (VoIP)
• Redundant back up using PSTN lines (regular phone lines)
• Telecom Gateway in the US
• Web-based customer service applications integrated with the telecom system
• India Center has it’s own 5000 line telephone exchange with Direct Inward Dialing (DID) facility configured with US gateway for total PSTN redundancy to VoIP.

Data Connections

• High Bandwidth Data Terminations in building
• Backbone terminating in same building.
• Networked Secure VPN Access for all types of business applications.
• Agent activation with accounts on your in-house system.
• Seamless integration with US office.

Telephony

• Integrated web and voice using Touch Star Call Management software
• Connect Time, Call Disposition, and Success Tracking Reports
• List imports and campaign management capabilities
• VOX and WAV file recording. Remote Barge-in and monitoring available

24/7 availability of Systems Administrator.
Resident Engineers inhouse ensuring system uptime.