Databazaar’s state-of-the-art communication infrastructure plays a key role in providing outsourced services from its India operations seamlessly. Key differentiating factors are :
Telecommunications and Voice Infrastructure
- Transparent call routing using Voice Over IP (VoIP)
- Redundant back up using PSTN lines (regular phone lines)
- Telecom Gateway in the US
- Web-based customer service applications integrated with the telecom system
- India Center has it’s own 5000 line telephone exchange with Direct Inward Dialing (DID) facility configured with US gateway for total PSTN redundancy to VoIP.
- High Bandwidth Data Terminations in building
- Backbone terminating in same building.
- Networked Secure VPN Access for all types of business applications.
- Agent activation with accounts on your in-house system.
- Seamless integration with US office.
- Integrated web and voice using Touch Star Call Management software
- Connect Time, Call Disposition, and Success Tracking Reports
- List imports and campaign management capabilities
- VOX and WAV file recording. Remote Barge-in and monitoring available
24/7 availability of Systems Administrator.
Resident Engineers inhouse ensuring system uptime.